OneVentures Portfolio Company Jobs

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

As the Quality Control Specialist, you will be responsible for developing quality standards of our products, processes and interactions with our clients. Our platform and our business are constantly changing, the perfect candidate is a professional who will take us to the next level in accuracy, security and safety across the whole CX team.

You will need to ensure that we maintain a strong overall quality control adhering to reliability, performance and customer expectation. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.

You'll be responsible for:

Analysis and Assessment:

• Conduct thorough Root Cause Analysis to identify underlying issues affecting product quality and process efficiency.
• Perform detailed Process Assessments to pinpoint areas for improvement, ensuring our operations align with the highest standards of quality and efficiency.

Technology and Process Optimisation:

• Evaluate existing technologies and recommend upgrades or changes, focusing on enhancing the security and reliability of our processes.
• Lead Continuous Improvement Initiatives to refine and optimise our operations, ensuring our products and services exceed customer expectations.

Communication and Documentation:

• Actively collect and analyse feedback to understand the impact of changes on customer satisfaction and process effectiveness.
• Maintain meticulous Documentation and Reporting, providing insights and updates on quality control measures and progress to management.

Change Management and Training:

• Facilitate the adoption of new processes and standards, providing comprehensive training and guidance to the CX team.
• Collaborate across functions to ensure that quality improvements align with broader company goals and customer needs.

Compliance and Regulatory Adherence:

• Ensure all processes and products comply with industry regulations and standards, maintaining the highest levels of safety and legal compliance.

What you'll bring

• Minimum 1 Year of Experience in Support or Implementations
• Demonstrated Knowledge of Company Products and Services
• In-Depth Understanding of Industry Standards and Company Policies
• Sharp Attention to Detail
• Strong Analytical, Adaptability and Problem-Solving Skills
• High Level of Written and Verbal Communication
• Leadership and Training Abilities

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes:

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including:

• Remote-first and flexible working arrangements
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Swag app cashback offers and discounts on hundreds of your favourite brands and products
• Self, health, wealth and happiness programs
• Social events and team celebrations
• Employee Share Option Program: be an owner of Employment Hero

• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.