Accounts Receivable Manager

Employment Hero

Employment Hero

Accounting & Finance
Posted on Thursday, June 20, 2024

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What your days might look like

The Accounts Receivable Manager plays a crucial role in the operations of the Finance team. You will be responsible for managing and ensuring the timely collection of outstanding debts or payments owed to Employment Hero from all revenue streams.

As the Accounts Receivable Manager, you will manage the day-to-day operations of the Receivable division, be extremely organised and thrive in a fast-paced environment. You will play an essential role in maintaining healthy cash flow for the company by minimising overdue payments and managing customer relationships effectively.

As our Accounts Receivable Manager, you’ll:

    • Have ownership of all Account Receivable softwares and ledgers across all revenue streams
    • Manage a team who actively correspond with customers by phone and email to verify payment status, payment information and maintain good account standing
    • Manage the day-to-day operations of the Accounts Receivable department; create, implement and maintain policies, procedures and controls
    • Deliver high quality customer service and resolve all escalation inquiries in a timely manner
    • Reconcile the Accounts Receivable ledger to ensure that all payments are accounted for and properly posted
    • Preparation of reporting and collection status, and presentation to internal stakeholders
    • Periodically audit ledgers to ensure accuracy, and proactively reviewing to ensure account information is up to date
    • Develop a recovery system and initiate collection efforts
    • Prepare quarterly proposed Account Receivable write-offs in line with industry standards
    • Resolve late payments and if applicable work with debt collectors and prepare payment plan if required
    • Aid in the continuous improvement of our systems, processes and tools
    • Resolve all outstanding Accounts Receivable claims and chargebacks
    • Mentor and train the Accounts Receivable team, ensuring high performance and adherence to company policies and procedures
    • Identify and implement process improvements to enhance efficiency.

What you will bring

    • 7+ years of Accounts Receivable experience and 2+ years in a managerial role
    • Financial acumen and understanding of Accounts Receivable processes
    • Excellent verbal and written English, to enable strong communication with customers and internal stakeholders
    • Ability to negotiate payment terms and arrangements with customers while maintaining positive relationships
    • Critical thinking skills to identify and resolve issues related to overdue payments and discrepancies
    • Strong leadership and team management skills
    • Ability to work under pressure and meet deadlines
    • Managing duties through wise planning and prioritisation
    • Providing excellent customer service, addressing customer inquiries and concerns professionally
    • Ability to work autonomously with minimal supervision
    • Intermediate excel skills (- a bonus if you are familiar with Zuora, Upflow and Zendesk!)
    • Critical and creative thinker - you are able to come up with new best practice processes and solutions to day-to-day challenges.

Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page:

In short, you’ll love working with us if:

  • Revolutionising employment gets your heart racing.
  • You thrive on the flexibility (and responsibility) of a remote-first business.
  • Our values align, and shape how you show up every day.
  • You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including:

  • A generous budget for your home office.
  • Cutting-edge tools and technology.
  • Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year).
  • 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package.
  • Reward and recognition programs - because great work should be recognised and rewarded.
  • Generous leave allowance: 24 days per annum.
  • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content).
  • Employee Share Option Program: be an owner of Employment Hero.
  • Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024.

Are we a match?

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here:

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.