Partner Success Specialist
Employment Hero
Who we are
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.
Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way
At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values - we role model our values 100% of the time
- We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role
As a Partner Success Specialist, you’ll be working with our Customer Success Team Manager and will be instrumental in shaping the performance and satisfaction of our reseller and partner network to support our mission of becoming the world’s largest platform for managing people.
Your key focus areas will be
- Drive partner activation, engagement, and certification to ensure successful onboarding and product adoption
- Implement strategic account management practices to strengthen long-term relationships and drive revenue
- Collaborate cross-functionally to enhance the partner experience through continuous feedback and program improvements
- Deliver measurable outcomes in partner performance metrics such as time to value, certification rates, and partner-sourced revenue
This will include
- Managing a robust book of resellers, developing account plans, and conducting regular business reviews
- Facilitating training and onboarding to empower partners with the tools, knowledge, and documentation they need to succeed
- Collaborating with internal teams (Sales, Marketing, Implementation, Product) to align on partner initiatives
- Driving enablement plans that empower resellers to independently sell and support Employment Hero solutions
- Acting as the primary liaison for issue resolution, escalation, and risk mitigation
- Tracking and reporting on KPIs related to partner success and satisfaction
Who you are
To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- A growth mindset with a passion for continuous improvement
- Strategic problem-solving capabilities with a forward-thinking approach
- Strong commercial acumen and understanding of partner business models
- Exceptional communication and storytelling skills
- Analytical mindset with the ability to support decisions with data
- High emotional intelligence and the ability to influence and build trust
What we can offer
At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences. We invite people of all backgrounds and identities to apply for this position.