Strategy & Operations Manager, UK



London, UK
Posted on Tuesday, June 11, 2024

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to 4x our UK business by the end of the year and continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About The Role

We’re looking for our very own ‘smooth operator’ to lead the scaling and optimisation of one of our operations functions.

Operations can be messy and sometimes a quick-and-dirty solution is the right one. At other times, rigour is rewarded. As Operations Manager you'll analyse problems, design solutions and execute.

You'll spearhead one of our teams in the UK, such as Clinical Operations or Supply Chain, to scale a sustainable tele-health operation that is safe, efficient and ultimately drives positive outcomes for patients.

Ops Managers are incredibly structured thinkers with relentless focus on understanding the ‘why’, forming testable hypotheses and using data to drive decisions. You synthesise tonnes of info; you build a clear vision; you document your work - in short, you turn chaos into clarity.

Responsibilities (What you’ll be doing)

Drive the growth & development of key operations work-streams such as: clinical operations (prescribing & medical support), pharmacy fulfilment, supply chain, patient experience and new product development.

In operations we continually think about three things: cost, quality, and scale…

Do our patients have the highest quality interactions every single day? Do we maintain our high safety standards as we grow? Are there ways to increase our efficiency and reduce cost of goods sold (COGS) while not compromising on quality or safety?

Your work as Operations Manager will be to ensure we keep the lights on every day through mission-critical BAU in your team, combined with spearheading projects to improve the above three areas as we scale. You’ll coordinate resources to focus on the most important problems, assess data & trends to get up the curve on what is happening, and help guide team members to execute.

Examples projects you could oversee:

  • Design and roll out a management framework for our prescriber workforce to support a rapidly growing number of patient consultations
  • Investigate feasibility and launch a new offshore medical support team to improve coverage inbound medical enquiries
  • Run monthly operations P&L reporting and analysis with assessment on how to optimise COGS… then go do it! (negotiate contracts, hire new team members, source new suppliers etc.)
  • Assess manual tasks that are driving yield loss for our patient-facing teams, and find simple technical solutions to improve hand-off of patient enquiries across functions
  • Support the pharmacy team in building the fulfilment process for scale, to go from shipping hundreds of orders per day to thousands
  • We’re growing quicker than expected…get stuck into hiring and head to our pharmacy for a day to help the team pack boxes!

About you (Who you are)

At least 5+ years in consulting, technology, venture capital and / or start-up space (particularly in an operational role, and bonus for prior experience working with / for B2C consumer brands)

  • A skilled problem solver: Robust analytical capabilities & attention to detail, with the ability to synthesise findings, draw out insights and execute on recommendations.
  • Manage many things at once: Strong ability to prioritise, take initiative to manage a project end to end and communicate what’s important to key stakeholders.
  • Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment.
  • Team player: We’re still a small (but growing!) team and there will be blurred lines between roles. We will all need to pitch in to get the job done. This includes being ready to help others, motivating the team and prioritising what will move the needle, regardless of task or team.
  • Strong generalist toolkit: Exceptional written, presentation, and verbal communications skills that can be applied across organisational levels, countries and cultures. Comfortable with numbers and synthesising data into clear insights and opportunities.

So, why join Eucalyptus?

  • We are on a growth journey, in the UK alone we are looking to 4x our business by the end of the year.
  • Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 5 clinics speak to different people at different stages of their life and needs
  • Strong culture of work-life balance, supported by flexible working hours and hybrid working possibilities
  • We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale.
  • Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from Atlassian, Canva, Google, McKinsey, Bain, Optiver, Koala, Manual and many many more.
  • Offer a competitive remuneration package plus government contributions
  • Fun office parties and team dinners so you can bond with your team regularly
  • Eucalyptus and clinic merch designed by our very own in-house creative team
  • Want to see more? Check us out on Instagram

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.