OneVentures Portfolio Company Jobs

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you’ll be doing)

In this role, you will help us ensure that our Facebook community of more than 10,000 members delivers an engaging and supportive social experience.

In Short, This Role Includes

• Actively monitoring and responding to comments and messages in our private facebook community and across our public socials on Facebook, Instagram and Trustpilot in a timely manner.
• Ensuring that all responses are accurate and well-researched by providing reliable information and correcting any misinformation.
• Using creativity to support the Community Manger in fostering a sense of community, maintaining high sentiment, and increasing the perceived value of the overall Juniper program, making our community a key reason patients choose Juniper
• Maintaining a consistent brand voice across all interactions and ensuring all communications align with our values and messaging guidelines, whilst identifying appropriate areas to add your own authentic spin.
• Working in a cross functional and multidisciplinary team to triage, respond, and escalate communications from patients to relevant teams to minimise patient safety risks (ie. triaging to appropriate internal stakeholders including Medical Support, Patient Support and Health Coaching teams).
• Applying problem solving and crisis management skills to handle any negative comments with tact and professionalism on public forums and triaging and escalating to Community Manager where necessary.
• Tracking and reporting on community engagement metrics and providing insights and recommendations for improvement to the Community Manger.
• Identifying key trends on public forums, especially Trustpilot and report any key insights back to the Community Manager.
• Handling of administrative tasks efficiently, including scheduling and monitoring content, tracking community engagement metrics, and maintaining member records.

This role requires a high level of empathy, the ability to prioritise simultaneous activities and stakeholder management while ensuring attention to detail, and a patient-centric-oriented approach.

You will be interacting directly with real people dealing with real health issues and medical diagnoses and must be able to identify, respond to, and escalate interactions and situations appropriately in accordance with guidelines.

This role will be important to the continued success of Eucalyptus and will filter important information back through the rest of the team so we can continue to improve the value of our program and ultimately, the health of our patients.

About you (Who you are)

• Ideal for a junior communications professional with 0-1+ years experience
• Degree in communications, journalism, marketing or a related field is preferred
• Demonstrated passion for health, wellness, and supporting others in their weight loss journey
• Excellent communication and interpersonal skills, with a natural ability to empathise and connect with others
• Strong social media skills with an understanding of how to create engaging content and nurture online communities.
• Strong problem-solving skills
• Extremely organised, independent and can work well in a team
• Confident using social platforms, technology and excited by fast-paced change and creative problem solving
• Passionate about patient experience and thrive on understanding a patient’s problems and finding the best solution

Bonus points for

• Previous experience in community management or strong social media presence
• Dietitian or nutrition qualifications

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We're championing the next generation of talent – Euc has been recognised in Hatch's Hotlist as a Australia's top employer, as rated by Gen Z's.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - You’ll experience our frequently catered wellness themed talks, exercise classes, free barista coffees, funded social clubs and quarterly rooftop parties…we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.