More than 1 billion people globally live with obesity — a major leading indicator of many preventable chronic diseases such as diabetes and heart disease.

Eucalyptus is the company behind “Juniper”, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists.

Our published clinical research demonstrates that our combined approach to weight management and lifestyle change means that our patients are 4x as likely to lose significant weight through their course of treatment with Juniper.

Since launching, we’ve grown fast to support millions of patients. In 2024 alone…

In the UK we grew from 5,000 to ~30,000 patients , received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 45 to 165
Globally, grew revenue by >120% YoY, while reducing cash burned by 90% YoY and grew our valuation to >$500M USD, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe and AirBnb

What’s next?

With over 100,000 patients supported globally across our weight management and other programs, our goal to now extend access to 1 million patients every month globally, by launching into new conditions, demographics and geographies as we move towards our vision of creating a preventative healthcare ecosystem.

We’re going to build the world’s largest international digital healthcare company. This will be really hard to do, but very rewarding and possibly, the adventure of a lifetime with some of the best operators you will ever work with. If that gets you excited, let’s talk.

About the Role (What You’ll Be Doing)

In light of our rapid growth as a company, we are looking for an experienced operational leader to join our senior leadership team in the UK to steer the ship across all aspects of our operations, with 4-5 direct reports, and a total span of ~60-80 FTE across 3 countries.

This role demands strong strategic thinking combined with an executional powerhouse, and seasoned leadership to align cross-functional teams and drive impactful results in a complex, high-growth environment.

As the operational backbone of the UK business, you will build and scale systems and help the business make high-impact decisions. You’ll create structure, accountability, and visibility across all levels of the organisation to ensure we’re executing against our biggest priorities. You will be reliable - showing up consistently, taking responsibility without ego. You understand frontline experiences and make decisions that reflect real operational needs.

This role reports directly to the Chief Commercial Officer, Rebecca Holdt (London, UK) and will work closely with:

Simon Baume, Chief Operating Officer (based in Sydney, AU)
Justin Teo, Head of International Expansion
Function Leaders across the UK team - Growth, Product, Operations, and Business Operations

The role is initially focussed on the UK, however has the potential to grow into a role covering regional operations (we are are already live in Germany, and plan to expand throughout the rest of Europe) as the business grows.

Capabilities you’ll be responsible for

Patient Operations: Responsible for facilitating all patient facing touchpoints to reduce friction in their healthcare journey, and elevating the patient voice throughout the business.
Clinical Operations: Responsible for ensuring our patients are able to access prescriptions in a safe, and reliable manner. We run thousands of safety audits monthly, and are constantly providing feedback to our team, and adapting our clinical protocols to enhance patient safety. This team also plays a role in working with the NHS to extend care and access to thousands of patients across the UK.
Supply Chain Operations: Responsible for ensuring that prescriptions are dispensed and delivered accurately, and in a timely manner to patients. As the GLP-1 medication landscape continues to evolve, there is also an opportunity to drive the strategic procurement of new medications in the portfolio, including the launch of generic medications.
Business Operations: Responsible for acting as the backbone of the business across all teams and encompasses working with our dedicated HR, Finance, and Legal teams to ensure that core business functions are delivered consistently and reliably through building and maintaining appropriate workflows, processes and systems. You will also be responsible for working with our Commercial team to ensure that the global leadership is equipped with the right information to inform investment decisions.
Leadership Operations: Responsible for coordinating the strategic planning, goal setting, leadership development and support mechanisms within the UK. Your ability to create impact in this capability should magnify the impact all other leaders are able to create within their functions. You will also play a key role in attracting and nurturing new leaders to join the company.

Expectations for your role across these capabilities

The goal of a high performing operation is deliver a quality and safe experience, to as many patients as possible, at the lowest cost possible

You will be responsible for ensuring we are delivering seamlessly against all agreed SLAs and metrics across all of the capabilities you are responsible for
You will drive focus, accountability and motivation across the team through rituals, reporting & stakeholder updates
You will be the final decision maker for most hiring and performance decisions within the above capabilities, and are expected to raise the bar as the function develops
You will need to both be an effective leader for your direct reports, as well as a coach for the rest of the leadership team, supporting your peers in their development and lifting their sails in the process
You will set the ambition for improvement through process optimisation, and increasing the deployment of AI enabled service delivery to improve quality and timeliness while reducing cost of our operational capabilities

About You (Who We’re Looking For)

About you (Who are we looking for)

Skills and experience

You have a combined 10 - 15 years of experience across a high growth company scale up (preferably D2C), as well as experience working in top tier consulting or investment banking (MBB or bulge bracket investment bank preferred). This is by no means prescriptive, but we operate at the intensity of these types of organisations and are uncompromising on standards.
Building high performing teams: You have experience building and scaling high performing teams (ideally from <50 to 200+) across topics such as workforce planning, hiring and onboarding, coaching and development, and performance management. You also have experience collaborating extensively with other leaders and supporting them on their development journey whether as peers, or as a manager
Creative problem-solver and detail oriented: You are highly organised, and not fazed by complex or ambitious problems. You are able to think critically, and break down big goals into smaller workstreams to empower others to act. You can design, manage and scale processes, adapting them as required at the various scales of the operation, and ensure a high degree of accuracy in your outputs. You can see the forest for the trees, and an expert systems thinker.
Accountable to the numbers: You are highly literate both financially and in operational data, have a strong understand of the metrics that matter across a variety of business functions. You build systems that hold yourself and others accountable to the numbers, and
Communicate with clarity: You communicate incisively, honestly and often, leveraging the most appropriate mediums for different types of messages. You are able to synthesise complex concepts into clear insights and narratives that resonate with a broad audience
Executional powerhouse: Strategy is simple, achieving it through flawless execution is what’s hard. Maintaining momentum will require good judgment and acting quickly within a fast-paced environment. You are not afraid to lead from the front, and get your hands dirty when it matters.

Behaviours & Attitudes

You act like an owner, and a servant leader: You have a charismatic ‘can do’ attitude. You are motivated by impact and driven by wanting to help others. You go the extra mile to create outcomes for your team, stakeholders, and our patients. You know when you need to lead from the front and get your hands dirty. You relish in the success of empowering others to do their best work.
Relentlessly ambitious: You get excited by setting audacious goals, rallying the team to chase after them, celebrating the win, and doing it all over again. You understand that healthcare could be so much better and more accessible for millions of people worldwide, and are excited to relentlessly change the world.
Craving for curiosity: You are self-motivated to understand the reasons beneath the surface of the numbers. When metrics are off track, you are not satisfied until you have interrogated the system deeply to determine whether the issue is intermittent or persistent and requires thorough evaluation and improvement of the system. When metrics are ahead of track, you seek to understand whether it can be replicated across the business before celebrating the win.
Calm, collected and resilient: You thrive in a fast-paced, chaotic, startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to prioritise, manage multiple projects end to end and deliver growth results within a highly ambiguous environment. You are able to still the chaos into specific executable action for your teams.
Desire to develop others and yourself: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You strive for excellence in yourself and others, are hungry for feedback to improve, and settle for nothing less.

Why Join Euc?

So, why join Eucalyptus?

Make real impact, fast - We build in the open together, which helps us learn and iterate more quickly so we can deliver high quality outcomes faster than anyone else. Helping impact patients lives for the better from the moment you join Euc.
You’ll work with others who are incredibly passionate about what they do - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
You’ll be supported to accelerate your career - Regular feedback alongside our bi-annual performance reviews, a professional development budget & leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
We also offer a range of benefits including
- A generous ownership stake in the business through our employee share options program
- A monthly wellness allowance, for you to spend on whatever wellness means to you
- A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself
- 25 days holiday + bank holidays with an enhanced parental leave policy
- A fun office with regular socials including after school sport, clubs, cycle kick offs and seasonal parties
- Your own MacBook and more!
Want to hear more about what it’s like to work at Eucalyptus? Hear from our team here or check us out on Instagram @eucalyptus.health

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Apply now

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