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This role is based in Richmond Hill, Ontario with mostly in office working (4-5 days a week in the office)

Want to keep the systems running that help connect the Earth, Moon and Mars?

We are looking for an experienced IT support specialist on the ground in Toronto to support our team there and others across North and South America. As our IT Support Specialist, you will be the go-to person for our growing team in the region, keeping technology running smoothly and helping us build the kind of IT experience that lets engineers, scientists and operators get on with the work that matters.

You will work closely with our ICT Manager and the broader ICT team across Australia but have a lot of autonomy on solving technical problems, owning communication with internal teams including our Executive team, procurement and management of equipment, contributing to global IT projects and helping us maintain secure, stable and scalable systems as Fleet continues to grow.

What you will do

• Act as the primary IT contact for our North American team, providing responsive, high-quality support across hardware, software and systems

• Own and improve IT support processes and workflows to ensure consistent service delivery in the region

• Manage and support Google Workspace, Microsoft 365, conferencing tools, endpoint management and security solutions

• Oversee provisioning, configuration and lifecycle management of laptops and IT assets for office-based and remote staff

• Lead response efforts for major incidents, including communication, root cause analysis and follow-up

• Maintain compliance with cyber security standards including ISO27001:2022, including regular auditing and reporting

• Ensure proactive maintenance, patching and security alignment across Windows, Mac and Linux environments

• Identify and drive opportunities to automate, streamline and improve how we deliver IT

• Contribute to IT project planning, system upgrades and new technology rollouts

• Build strong relationships with internal stakeholders and external vendors

What we are looking for

• Tertiary qualification in Information Technology or equivalent, with 5+ years of experience in IT support in roles where you have acted as a one person team, possibly as the first person at a company or location but with a very broad remit of IT support responsibilities

• Deep experience supporting users in fast-paced, multi-platform environments, ideally in MSP, tech or security-conscious sectors

• Strong skills supporting and administering Google Workspace, Windows and Linux server environments, teleconferencing and VoIP, Jira Service Desk, GitLab, AWS, GCP, Hubspot, ClickUp and other SaaS products used across the company

• Demonstrate how AI can be used in automations but also how you've implemented control over tooling and data in your previous roles

• Experience managing security compliance frameworks (DISP, ISMS, Essential Eight) and implementing IT governance practices

• Strong technical troubleshooting skills and the ability to independently investigate and resolve complex issues

• Proven ability to coordinate IT support efforts, manage vendors and influence positive IT behaviours across a business

• Flexible working hours to collaborate with teams in Australia and South America, this won't be everyday and flexibility will also be given in return

• Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical users

• Proactive, self-organising and customer-focused, with high attention to detail and a collaborative mindset

About Fleet Space

Fleet Space Technologies' vision from the beginning was to build technologies to help humanity explore and connect the Earth, Moon, and Mars.

This led us to develop and launch one of Australia's largest constellation of satellites, create our satellite-enabled mineral exploration technology (ExoSphere), and send Australia's first seismic technology (SPIDER) to the Moon in 2026. ExoSphere, our end-to-end mineral exploration solution powered by space and AI, aims to accelerate critical mineral discovery needed for the clean energy technologies foundational to humanity's future.

As part of Fleet's founding vision, we also apply our technology to innovative solutions for defense and space exploration, including an upcoming mission to the Moon. Headquartered in Adelaide, South Australia, Fleet has rapidly grown globally including teams in the USA, Canada, and South America.

We have raised over $200M AUD in venture funding, backed by premier investors including Blackbird, TVG, Grok, and In-Q-Tel including our most recent $150M Series D in December 2024, at a valuation of over $800M.

In 2023 we were recognised by the Australian Financial Review (AFR) as the #1 fastest growing technology company in Australia.

Company Culture

As a company, we are revolutionising the exploration of new worlds with advanced space technology to build a more prosperous future for humanity.

As a culture, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do.

Our company values guide us to our North Star of ambitious, collaborative success: AD ASTRA (“To the Stars!”)

• Add Value: Obsessively add value for our customers

• Drive Excellence: Benchmark against the best

• Agile Action: Take Action. Independent, fast, frugal action

• Seek Truth: Be curious. Explore

• Take Responsibility: Make decisions and own them

• Radical Ideas: We are unique. We do things differently

• Always Deliver: We always find a way to get it done on time

Our Benefits Include

• Equity (ESOP) grants.

• 20 days of annual leave + 10 extra Wellness days per year.

• Learning budgets.

• Access to confidential Psychologist appointments via our Employee Assistance Program.

• Plenty of opportunity to be part of an amazing STEM program to create the next generation of explorers.

Equal Opportunity Statement

Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.