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About the Opportunity
We are looking for a Customer Support Specialist to join Flippa’s global Customer Experience team. This role is critical in delivering a world-class support experience for our marketplace customers, ensuring they can confidently create accounts, navigate the platform, and resolve issues quickly and effectively.

You will act as the front line for many of our users, helping them succeed on Flippa by resolving issues efficiently and escalating more complex cases where needed. Your work will directly shape customer trust and the overall marketplace experience.

This role reports to the Customer Experience Team Lead based in Austin, Texas, and works closely with the existing global CX team.

Key Responsibilities

• Support new and existing users in setting up and successfully using Flippa
• Deliver timely, high-quality customer support across chat, email, and platform channels
• Help customers understand how Flippa works, improving onboarding success and platform adoption
• Manage, investigate, and resolve customer issues and complaints, escalating where appropriate
• Support a trusted marketplace experience by identifying and escalating suspicious activity, disputes, or policy issues where appropriate
• Ensure customers receive clear, accurate, and consistent communication at all times
• Monitor and manage incoming payments into the FlippaPay Trust Account to ensure release of payments in line with compliance and regulatory requirements.
• Act as the voice of the customer by sharing insights and feedback with the Product team
• Contribute to continuous improvement of support processes, tooling, and knowledge resources
• Collaborate closely with global CX colleagues to ensure seamless coverage across time zones

Tech Stack: Zendesk, Slack, Google Workspace

What You Bring to the Table:
You are a customer-obsessed problem solver who enjoys getting to the root of issues and resolving them efficiently. You communicate clearly and concisely, and you know how to adapt your tone to different customer situations.

You bring experience in customer support (ideally 2–3+ years) in a fast-paced digital, SaaS, or marketplace environment, and are confident working across support tools such as Zendesk and real-time platforms like Slack.

You are comfortable working in ambiguity, prioritising effectively, and managing multiple customer cases at once without losing attention to detail.

You are resilient and calm under pressure, particularly when handling complaints or complex issues, and you focus on achieving strong outcomes for both customers and the business.

You enjoy collaborating with teammates across different regions and functions, and you are confident building trust with both customers and internal stakeholders.

To be successful in this role, you will have:

• 2–3+ years’ experience in a customer support or customer-facing role
• Hands-on expertise using a ticketing system (Zendesk preferred)
• Experience working with real-time messaging tools (e.g. Slack)
• Exposure to identity verification, risk monitoring, or trust & safety tools (advantageous)
• Strong customer-first mindset with a track record of high-quality service delivery
• Ability to work in a fast-paced, global environment with shifting priorities
• Strong communication and interpersonal skills across written and verbal channels
• Ability to manage time effectively and work independently with minimal supervision

Measures of Success:
Success in this role will be measured by:

• Strong CSAT and customer satisfaction
• Fast and accurate resolution times (SLA adherence)
• First contact resolution
• Quality and clarity of communication
• Effective resolution of escalated and complex customer cases
• Low repeat contact rate / strong resolution outcomes

Who Thrives at Flippa
People who thrive at Flippa are commercially driven operators who take ownership of outcomes and move quickly to execution. They focus on impact over activity and are motivated by building scalable systems that deliver real commercial results.

They are comfortable working globally, building relationships across teams and partners, and executing quickly in a fast-paced environment. They bring accountability, curiosity, and a bias toward action.

Why Join Flippa
Flippa is the world’s #1 platform to buy and sell online businesses. We help more founders exit and more investors acquire digital assets than anyone else and we created and continue to lead this category.

We are building an AI-enabled investment bank for the 99%, combining intelligent matching, data-driven valuations, and end-to-end transaction infrastructure including data rooms, verification, legal tooling, and expert brokerage support.

With ambitious plans to 5x growth over the next three years, this is a rare opportunity to build and scale a global partner-driven revenue engine at the centre of a fast-growing category.

How We Use AI
AI is embedded across Flippa’s platform and operations. It powers deal matching, valuation insights, workflow automation, and decision support — enabling faster, more confident transactions for buyers, sellers, and partners. You will operate in an environment where AI is actively used to drive commercial outcomes at scale.

How We Work
Flippa is a globally distributed company. We work across time zones with a focus on clear communication, ownership, and outcomes over hours logged. Some roles may require overlap with specific regions, which we’ll communicate clearly during the hiring process.

Pay and Benefits
Flippa offers a creative, solution-oriented culture of smart and genuinely nice people who take pride in delivering meaningful outcomes. We offer competitive compensation aligned to local markets, including equity for eligible roles, so everyone can share in the value we’re building together.

Benefits vary by location and may include generous paid time off, wellness and learning budgets, preventative health initiatives, and flexible working arrangements designed to support focus, ownership, and high performance.

Inclusive Hiring
Flippa is an equal opportunity employer. We believe diverse perspectives lead to better decisions, better products, and better outcomes. We welcome candidates from all backgrounds and are committed to a fair and inclusive hiring process.