InDebted is changing the world of consumer debt collection for good. We’ve disrupted the traditional debt collection industry by providing businesses with a better way to support overdue customers to get back on track. Our solution is product-led, driven by AI and ML, and places customer experience at the core.

We’re fully remote, with a team of over 300 people living and working all around the world. Founded in Australia, we’ve since expanded into the United States, United Kingdom, Canada, and New Zealand. We’ve doubled our revenue year over year, with significant growth on the horizon. Now is an incredible time to join the team as we continue on our mission to help millions of consumers resolve debt, better.

Duties and Responsibilities:

Utilize excellent written and verbal communication skills to interact clearly and concisely with customers with the aim of providing a world-class customer service experience
Interact with customers through channels including live chat, email, SMS and Voice
Analyze customers’ concerns to understand why they are reaching out to us. Be able to acknowledge customers' concerns, clarify the issue, determine the cause of the problem, select and explain the best solution and, if necessary, follow up to ensure resolution.
Negotiate payment agreements with customers to achieve ideal outcomes for both the customer and our client
Recommend potential process or technology improvements to internal InDebted teams based on daily interactions with customers
Align behaviors with InDebted’s values
Comply with applicable laws, regulations, policies, and procedures
Help thousands of customers on their debt free journey, using your deep understanding of our product and their situation to help reach the best outcome and turn their experience into a positive event
Actively participate in training initiatives to grow your skills and knowledge, for both this role and future opportunities
Meet and exceed key metrics: Productivity: 85%+Quality: 90+CSAT: Coming Soon

Experience and Skills:

Ability to work in our Las Vegas office up to 5 days per week
Self-motivated and resourceful - You should possess critical thinking and problem solving skills to provide the highest level of service to customers
Highly dependable and flexible
A high level of proficiency with utilizing web-based tools to interact with customers and document steps taken
Ability to successfully multitask and interact with up to 5 different customers simultaneously through various digital channels

Preferred:

Professionally fluent in English and Spanish

Our Benefits

Recognised by the AFR as Australia's Best Place to Work in 2022, the benefits of life at InDebted include:

Employee equity - Access to share options in something big

Flexible paid leave - Our trust-based leave model enables you to choose when you take leave, how much you take, and what you take it for

Uprise - Our EAP Provider supports your physical, social & psychological wellbeing

At InDebted, we respect and celebrate the unique attributes, characteristics, and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to build better products and a better overall company. InDebted is an Equal Opportunity Employer.

For Recruiters: We appreciate the interest of all candidates and recruitment agencies, however for this role we are managing this hiring process internally and will not be accepting applications through recruitment agencies. Thank you

This job is no longer accepting applications

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