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About Lumary

Lumary is a high-growth Australian healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Well-established team working in nine cities across Australia, South East Asia, and the USA.

- Our customer base includes contracts with 200+ enterprise and SME disability and aged service providers.

- 25k+ people use our core platform every day, supporting 100k+ care recipients.

- Be part of a team solving a global issue for a highly addressable market.

- International growth means more opportunities as we expand our products into the USA and beyond.

You will be working in an exciting and dynamic environment, with plenty of opportunities to develop your skills and make a meaningful contribution. While our culture is relaxed, we push ourselves to build innovative products and deliver a first-rate customer experience. You will find yourself quickly growing in your career, backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About The Role

As a Technical Business Analyst, you’ll play a pivotal role within the Product Team and will work closely with Product Lead of the team, key stakeholders and the rest of the technical team members, and the wider organisation to map, analyse and document business processes and projects. You will also be responsible for overseeing the implementation of technical business projects and solutions throughout the Software Development Lifecycle.

A day in the life:

• Gathering and analyzing requirements into User Stories, facilitating grooming, estimation, and decision-making workshops, validating software quality, and support the Product Lead in sprint planning and prioritization
• Work with external stakeholders (e.g., customers) to understand the structure, policies, and operations of their organisations, and recommend solutions that consider the industry requirements and business strategic goals
• Work closely with SMEs in testing and feedback sessions with external collaborators. Work together to assess against business and functional requirements, usability, industry standards and regulatory compliance
• Work with Salesforce Developers and clearly communicate business requirements by accurately capturing them into Epics and User Stories for the technical development and QA teams
• Produce various levels of requirements documentation for both technical and non-technical stakeholders - including high level designs, detailed system requirements, business process mapping, use cases, design documents and training materials
• Provide guidance and act as a point of reference for technical writers in maintaining user documentation and also write user documentation such as support articles and release notes

About you

• Minimum of 5 year experience as a Business Analyst in enterprise environment.
• Prior experience working for a software vendor or consultancy firm working across Salesforce CRM implementations is desirable not mandatory.
• Enjoy working in a team environment, owning leadership where required and following when team effort is required.
• Able to build a cohesive team working environment and engage in positive debate.
• You are curious and passionate about problem solving.
• Strong understanding of the software development lifecycle and Business Analysis tools.
• Comfortable with work management tools.
• Ability to facilitate a team to consensus on scope, design decisions, and implementation decisions.
• Enthusiastic about continuous learning and are always looking to grow
• Value working in a diverse team who encourage being your genuine self

You Are Willing To

• Be vulnerable, make mistakes and share your learnings openly so others can learn too
• Work in a scale-up environment where uncertainty and ambiguity is expected and normal
• Meet us where we are but also inspired and energised to contribute to our growth
• Hold yourself accountable to getting things done in a self-organising team environment where we are all responsible for energising our roles and bringing the purpose of our role’s to life

You Value

• Going above and beyond to deliver value because you care about bringing about positive outcomes
• Self-awareness in others and yourself, sharing and relating to others on a personal level at work
• Your personal values being reflected in your employers values - Lumary’s values: No limits, Own It, Better together, Whole-hearted, Always growing

Benefits of Working With Lumary

• Learning is happening constantly - it’s part of how we work
• Own your own personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your journey
• Flexibility to work from home and the office - hybrid working environment
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, you go for it
• Exposure to cutting-edge social technologies in an international scale-up environment

Working at Lumary

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe and respected.

The successful candidate will be required to undergo 'National Criminal History Check and Working With Children Check'.