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About Lumary

Lumary is a high-growth global healthtech company on a mission to revolutionise technology for the healthcare industry. We do this by developing solutions that support and empower service providers, working together to ensure better outcomes for people that need care. This commitment to partnership has been a key part of our success so far, and we are driven to continue evolving our products and our people so we can impact the healthcare community to thrive on a global scale.

Join Lumary and grow with us

- Well-established team working across Australia, USA & Philippines

- Servicing 200+ enterprise and SMB healthcare service providers (NDIS, aged care, allied health, ABA)

- 80k+ people using our core platform every day, supporting 500k+ care recipients via Lumary

- $6B NDIS funds processed through Lumary platform on an annual basis

- Be part of a high performing and purpose driven team solving a global issue for a highly addressable market

You will be working in an agile and start-up environment, with plenty of opportunities for you to lean in and develop your skills to make a meaningful contribution to Lumary’s mission and your career development. We push ourselves to build innovative products and deliver a first-rate customer experience to enable better outcomes for healthcare providers and their clients receiving care.

Our culture evolves with us on our scale-up journey. We focus on connection and building deep relationships with each other. We act in service of others to enable collective success and support. We think strategically and take ownership in our domains at every level. We remain positive and adaptable through change and growth.

You will find yourself quickly growing in your career, led by you and supported by us, and backed by a collaborative team that is open to new ideas and encourages everyone to bring their best selves to work.

About the Role

As we continue to grow, we’re excited to expand our Services Productisation team and bring on Senior Salesforce Consultants! In this role, you'll take the lead on implementation projects for our new clients, acting as a trusted advisor to guide and support our consulting team. Together, you'll collaborate to ensure smooth, impactful implementations of the Lumary product, making a lasting difference for our clients.

• Facilitate and lead client workshops to understand business objectives, processes, and challenges, and provide expert recommendations to optimise the Lumary implementation
• Lead the design and architecture of complex solutions that meet client needs, ensuring scalability
• Carry out high-complexity configuration
• Support Consultants with guidance on their solution documentation, design, and configuration
• Document requirements for configuration that can be carried out by either themselves or other Consultants
• Document requirements and solution design for items that will be built by Developers
• Where required, integrate Salesforce/Lumary with other third-party applications, systems, and data sources to streamline processes and data flow
• Perform comprehensive testing, quality assurance, and validation to ensure the stability and accuracy of custom solutions within the Lumary platform
• Run Super User training sessions for clients, ensuring they can effectively use Lumary to achieve their goals
• Provide guidance to consultants and clients during the UAT (User Acceptance Testing) process
• Ensure data quality and integrity by implementing data governance best practices and overseeing data migration, cleansing, and maintenance, whilst also providing support to other team members
• Provide support and guidance to consultants and clients during Hypercare
• Collaborate with other senior team members (Senior Consultants, Team Leads, and Solution Architects) to promote cross-pollination of ideas, standards, and training across the broader department
• As needed, demonstrate the Lumary product stack to clients

About You

• At least 5 years of experience working with Salesforce, including 2+ years in a Senior Consulting role
• Proven track record of successful Salesforce implementation projects with a diverse client base
• Proficient in Salesforce configurations, Salesforce security principles, SOQL and deployment of metadata
• Experience in client facing consulting roles
• Salesforce Admin Certification and Salesforce Platform App Builder Certification (or a demonstrated, appropriate level of knowledge)
• In-depth knowledge and experience with Salesforce (mid to Senior level)
• Ability to lead complex discovery workshops and train Super Users

Lumary’s Core Values

• We ‘Lead with an open heart’ assuming positive intent and being courageous
• We ‘Start with the end in mind’ focussing on long-term impact of our actions and decisions
• We ‘Take action in uncertainty’ by proactively taking the next best step and exercising autonomy
• We ‘Enable others for our collective good’ through kindness and a team-first approach
  
  

Benefits of Working With Lumary

• Flexibility to work from home and the office - hybrid working environment if based at on office location in Adelaide, Sydney or Denver, alternatively fully remote if not employed at an office location
• Flexible start and finish times - have a routine but on the days you need to book an appointment or finish early, go for it
• Volunteer time off
• Lumary Paid Parental leave
• Monthly town halls for connection and company alignment
• Monthly dedicated Social Connection days
• Quarterly employee engagement surveys (currently at 78% engagement and trending upwards)
• 70-20-10 rule of learning adopted org-wide
• Own your personal and professional development and work with an internal coach or mentor (of your choosing) to support you on your life journey
• Internationally growing company working towards a purposeful vision: Empowering sustainable healthcare

Working at Lumary

We are proud of the work we are doing and the team we have built so far.

Join us and be part of a team working together to do better. From the advanced products we build to our philanthropic work, we connect with the belief that what we do every day is positively impacting the lives of our community.

At Lumary, we value diversity and believe in a culture of inclusivity, regardless of race, religion, age, gender identity, sexual orientation, physical or mental ability, or ethnicity. We are committed to building a welcoming workplace where everyone feels safe, valued and respected.

The successful candidate will be required to successfully complete a National Criminal History Check and Working With Children Check for employment purposes.