Customer Systems Data Analyst



This job is no longer accepting applications

See open jobs at Phocas.
IT, Customer Service, Data Science
coventry, uk
Posted on Tuesday, January 2, 2024

Have you ever walked into a place and felt right at home? There’s an undeniable energy about the place. People are chatting, laughing and exchanging ideas. No one’s afraid to speak up. And everyone cares – about the work, customers, each other and even whose karaoke game is strong this week.

This is Phocas in a soundbite.

Our Customer Operations team turn every interaction between a customer and Phocas into a positive one.

The Customer Information and Systems Analyst will be the team's systems and data guru focusing on coordinating and maximising the benefits of customer reporting systems and operational activities to optimize our efforts and drive measurable results - which will ultimately contribute to Phocas’s revenue growth and customer satisfaction! Now, that's some seriously impactful work!

Up to the mission?

Here’s how you’ll do it:

  • Dive into various customer systems like Hubspot, JIRA, and Phocas to gather data and conduct comprehensive analysis.
  • Utilise statistical and computational methods to extract valuable insights from data, optimising understanding and pinpointing potential opportunities
  • Visualise data creatively using a range of tools to craft easy-to-grasp diagrams and graphs
  • Create and prepare ad-hoc reports for various stakeholders (internal and external)
  • Keep an eye on data quality, overseeing reconciliation and cleansing activities
  • Produce weekly, monthly, quarterly and annual reports for different business functions within the Customer Team
  • Collaborate with stakeholders to understand data needs and suggest improvements
  • Work within the Customer Operations Team to set up processes and systems to make working with data more efficient
  • Foster alignment and synergy across various departments (finance, marketing, and customer success) to enhance collaboration
  • Participate in cross-functional projects and initiatives to improve overall business information

What you’ll need to succeed:

This is a hands-on role that requires attention to detail, the ability to embrace and adopt technical systems; project management, time management and the ability to work collaboratively with cross-functional teams.

  • Proven experience of working with JIRA
  • Excellent Microsoft Excel skills
  • Comfortable and experienced working within different systems and databases
  • Adaptable with able to adjust to rapidly changing priorities.
  • Excellent written and verbal communication skills
  • Project management experience
  • Proven experience in Data Analyst or Data Scientist role ideally within a SAAS environment.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights, data-driven with the ability to extract and analyze data using different CRM, database and analytics tools.
  • A continuous improvement and automation mindset to help bring value to customers quickly

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

We know that fun is different for everyone. So, if you want to trial a new initiative, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Full details about the role, bens and people you’ll work with can be found here

Create your happy place.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.

#LI-EB1 #LI-Hybrid

This job is no longer accepting applications

See open jobs at Phocas.