Customer Operations Specialist - Fixed Term Contract



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Customer Service, Operations
coventry, uk
Posted on Friday, January 5, 2024

Ever strolled into a place and instantly clicked, feeling like you've found your tribe? That's the vibe at Phocas - the energy is palpable, folks are mingling, cracking jokes, and tossing around ideas like confetti. Nobody's holding back, and everyone's invested - in the work, the customers, and even in determining who's owning the karaoke stage this week!

Enter our Customer Operations team: they're the magicians who transform every Customer-Phocas interaction into a stellar experience. As a Customer Operations Specialist, you'll be the maestro behind orchestrating various reporting processes, projects, and customer operations activities.

Your goal? To supercharge our customer teams, helping them extract maximum value for our customers, with precision and efficiency.

This role is hands-on and demands a keen eye for detail, a knack for diving into technical systems, juggling timelines like a pro, and collaborating with teams across the board. It's impactful work, and boy, does it pack a punch!

* We're looking for someone who is immediately available as this is initially a 4month fixed term contract! *

Sound good?

Here’s some more info on what to expect:

  • Collaborate Dynamically: Work side-by-side with Customer Teams and Enablement specialists, diving deep into system optimisation to fine-tune efficiencies and measure performance metrics.
  • Data Detective: Utilise statistical and computational techniques to decode data, extracting invaluable insights to spotlight opportunities lurking within.
  • Operational Maestro: Provide unwavering operational support to our customer teams, refining documentation and processes relentlessly to maximise customer value.
  • Sleuth of Enhancement: Identify and pinpoint areas for technical and process improvement, then present game-changing solutions to turbocharge productivity and streamline operations.
  • Global Pathfinder: Join forces with global colleagues to define, train, and execute operational and technical best practices for delivering and supporting Phocas products and systems.
  • Trend Tracker: Stay on top of industry trends and customer system best practices, staying ahead of the curve and integrating the latest innovations into our strategies.
  • Alignment Architect: Lead the charge in ensuring alignment and synergy across Phocas, collaborating with stakeholders and teams to synchronise efforts.
  • Cross-functional Dynamo: Dive into cross-functional projects and initiatives, contributing expertise to fine-tune business processes and information flow.
  • Program Deliverer: Ensure the successful delivery of evolving programs that not only support current strategies but also pave the way for future customer triumphs.
  • System Revamp Collaborator: Partner with stakeholders to revitalise supporting systems, tools, and associated data/metrics, ensuring they're finely tuned for success in our dynamic environment.

What you’ll need to succeed:

This is a hands-on role that requires attention to detail, the ability to embrace and adopt technical systems; project management, time management and the ability to work collaboratively with cross-functional teams.

You'll be a go-getter and ready to hit the ground running, as this is initially a 4month contract.

  • Comfortable and adept at maneuvering through various systems and databases effortlessly.
  • Flexible and capable of adapting swiftly to rapidly changing priorities.
  • Possesses strong written and verbal communication skills.
  • Experienced in managing projects efficiently.
  • Proven track record in operational/project management, preferably in a SAAS environment.
  • Possesses strong analytical skills, able to interpret complex data and provide actionable insights using various CRM, database, and analytics tools.
  • A continuous improvement and automation mindset to help bring value to customers quickly

Full job description - Customer Operations Specialist

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

We know that fun is different for everyone. So, if you want to trial a new initiative, lead a project, save the planet, or spend more time with your favourite people outside work, you’ll have our full support.

As long as you’re doing what brings you joy, the rest falls into place. Think less stress, higher performance, more energy and all-round nicer human. Your friends and family will thank you.

Create your happy place.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

To all recruitment agencies: Phocas does not accept agency resumes. Please do not forward resumes to our jobs alias, Phocas employees or any other company location. Phocas will not be responsible for any fees related to unsolicited resumes.

#LI-EB1 #LI-Hybrid

This job is no longer accepting applications

See open jobs at Phocas.