Director of Global Partners and Channels

Phocas

Phocas

United States
Posted on Saturday, August 3, 2024

Position Purpose

The Director of Global Partner Alliances will lead the strategic vision and execution of our Global Channel Alliance program. This role is pivotal in driving the expansion and management of referral and reseller partnerships across global markets. The Director will oversee a team of Partner Alliance Managers, focusing on developing and executing field partner plans to foster new sales opportunities and achieve company revenue goals.

Key Responsibilities

Leadership and Team Development:

  • Hire, mentor, and coach a team of Partner Alliance Managers, fostering a high-performance and professional culture oriented around Phocas Values.
  • Oversee the development, and performance of the global Partner Alliance team, ensuring alignment with company objectives and individual growth goals.

Innovation and Program Development:

  • Drive innovation within the partner program by developing and launching new initiatives, tools, and resources to enhance partner experience and performance.
  • Evaluate and refine partner programs and incentives to maximize their effectiveness and alignment with business objectives.

Global Expansion and Integration:

  • Lead efforts to expand partnerships into existing international markets, ensuring compliance with local regulations and cultural considerations.
  • Integrate new partners into existing frameworks, ensuring seamless collaboration and effective communication across diverse geographic regions.
  • Migrate existing partnerships to new models as needed.

Cross-functional Collaboration and Feedback:

  • Work closely with Product, Marketing, and Sales teams to ensure that partner programs are effectively supported and that partners have the tools and resources needed to succeed.
  • Facilitate cross-functional initiatives to drive joint partner-customer projects and case studies.
  • Collaborate with the Customer Success and Product teams to leverage partner insights and feedback, driving improvements in products and services.
  • Analyze partner performance data to identify patterns, opportunities, and areas for improvement, and adjust strategies accordingly.
  • Collaborate with Finance, Legal, and Ops to enable partner program performance and reporting.

Executive Engagement and Strategy:

  • Engage with executive leadership to report on global partnership performance, strategic initiatives, and alignment with corporate objectives. Provide actionable insights and recommendations based on partnership performance data.
  • Develop and present business cases for new partnership initiatives or adjustments to existing strategies to the executive team.

Risk Management, Compliance, and Financial Oversight:

  • Identify and manage potential risks related to global partner relationships, including changes in market dynamics, compliance with legal, regulatory, and contractual obligations.
  • Implement and oversee procedures to ensure partners adhere to company standards and policies.
  • Develop and manage the budget for the Global Partner Alliance program, ensuring effective allocation of resources and alignment with financial targets.
  • Monitor and analyze the financial impact of partner activities, ensuring profitability and cost-effectiveness.

Thought Leadership and Representation:

  • Represent the company at industry conferences, events, and forums, positioning the company as a thought leader in the partner and channel space.
  • Publish whitepapers, articles, and case studies highlighting successful partnerships and innovative approaches within the industry.