Shipping Success Manager



Melbourne VIC, Australia · Sydney, NSW, Australia
Posted on Thursday, July 11, 2024
A little about us
Shippit is Australia’s best connected shipping software. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner: deliveries made through our platform are already 100% Carbon Neutral. Proudly Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup with the security of impacting a growing industry that needs some love and attention. Our recent Series B2 cap raise of $65m has added to our ability to grow and solve some chunky problems.
Watch this - What we do
To create the future of shipping, we emphasise collaboration with our carrier associates. The Shipping Success Manager consistently works on devising and fine-tuning strategies to enhance operations and is responsible for on-boarding and activating solutions that enable them to extract the maximum value out of Shippit. This role is pivotal within the logistics team and carries managerial-level responsibilities. This role could be based in Sydney or Melbourne.


  • Demonstrated ability to oversee and execute multiple project engagements from initiation to completion, ensuring timely and successful delivery.
  • Support a portfolio of merchants onboarding from closed-won through to time of first shipment on platform
  • Comfortable leading workshops and working sessions, presenting our services offerings, project plans and status updates
  • Foster and maintain strong relationships with transport carriers and external stakeholders.
  • Monitor carrier performance and compliance with contractual obligations and industry standards.
  • Develop and implement strategies to optimise key client relationships and enhance service quality.
  • Ensure compliance with relevant industry regulations and standards.
  • Establish roll out plan and monitoring for new and existing shipping services.
  • Prepare and present reports, metrics, and recommendations to senior management.
  • Strong communicator, who is comfortable setting expectations with both internal and external stakeholders at various levels to drive the project outcomes required


  • 5+ years of experience working at a carrier or related logistics services provider.
  • Retail related transport experience is highly regarded but not essential.
  • Proven experience in establishing and maintaining strong relationships with carriers and external stakeholders.
  • Highly analytical with high competency skills with Microsoft suite and Google applications.
  • High Microsoft Excel competency essential.
  • Proven experience in domestic and international transport, including an understanding of industry standards and requirements, Chain of Responsibility (COR) and safety best practices.
  • Relevant tertiary qualifications essential.
  • Proven record in post-sales merchant onboarding or customer success
Life at Shippit
* Flexible Hybrid - ability to mix your working week between The Shippit office and your home office
* We are all builders - we share our successes! Be rewarded with our Employee Share Option Plan
* Family & Paw friendly - generous parental leave policy and pet friendly office
* Be Healthy - Wellbeing Policy with strong focus on whatever makes you feel good from inside out.
* Enrich your life - travel and explore the world through the flexibility to temporarily work anywhere, yes anywhere in the world for up to 2 weeks of the year
* Fuel your growth journey - Unlocking your potential with a blend of in person and online learning and development opportunities
* Be comfortable - Casual Friday everyday!
* We love to have fun - Team outings, weekly lunches, team events, loaded pantry and the list goes on…
Feel valuable
Join our high-performance culture at Shippit where you can make a difference. We’re on a mission that needs the right #goodhumans to help make ship happen!
Shippit actively supports a diverse workforce at all levels of the company and we all embody the core values that make our business unique. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. Our mantra is to make ship happen, every single day.
We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #6 Best Place to Work by AFR in 2023. . It doesn’t stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.
Watch this - Culture at Shippit
Our recruitment process - we don’t like to complicate things
1. Phone screening - nice and simple to start, let’s get to know each other.
2. Hiring Manager Interview - impress your potential new Manager.
3. Technical/ Functional Interview - let your skills do the talking.
4. Values Interview - have you got what it takes to be a Shippster?
Get in touch
Let's create something extraordinary and make ship happen! Apply now and join the Shippster family.
We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.