OneVentures Portfolio Company Jobs

About AMP

We're the agents for e-commerce. 45,000+ merchants use our suite of apps across analytics, retention, upselling, shipping, and re-engagement. Lifetimely is the brain of that suite - the profit, LTV, and marketing-attribution analytics that thousands of Shopify D2C brands open every morning to understand how their store is really performing.

AMP is venture-backed, genuinely AI-native, and growing fast. We're founded by an ex-TradeGecko team (acquired by Intuit), and you'll have unlimited AI tooling and a direct line to engineering and design whenever you need it.

The Role

We're hiring a Customer Success Agent to be the human face of Lifetimely for merchants across APAC and Europe. You'll be with our merchants however they prefer to reach us - live chat, email, and Google Meet - diagnosing problems, solving them, and making sure they walk away confident that they can trust their numbers.

But here's the part that matters most. The number one thing we want from this role is reviews. Five-star reviews for Lifetimely. You'll be the person who can talk to a happy merchant so naturally, and at exactly the right moment, that leaving us a glowing review feels like the obvious thing to do. This is as much a review-generation role as it is a support role - arguably more. If you get a genuine buzz from turning a great support moment into a public five-star review, this is built for you.

This is a hands-on, customer-obsessed role. You get satisfaction from turning a frustrated merchant into a happy one in real time - and then turning that happy merchant into a five-star review.

What You'll Do

• Drive new five-star reviews for Lifetimely - this is priority number one. Spot the right moments, build genuine rapport, and make asking for a review feel effortless and natural
• Handle merchant support day in and day out over live chat, email, and Google Meet
• Diagnose analytics, data, and configuration issues and resolve them end-to-end
• Escalate genuine bugs to engineering with clear, reproducible detail - and follow through until they're fixed
• Reach out proactively to merchants who've hit friction, including those who've left critical reviews, and turn them around
• Build deep product knowledge so you become the person who knows Lifetimely cold
• Feed recurring pain points back to the team so the product gets better, not just the response times

Who You Are

• 3-5 years in customer support or customer success, ideally in SaaS or software
• A natural at conversation - you can build rapport fast and confidently ask happy customers for reviews
• Comfortable and confident on live chat and video calls; you like being close to the customer
• Technical enough to understand how the product works, read configuration, and speak credibly to merchants and engineers
• Self-directed and calm under pressure, able to manage a live queue without hand-holding
• A clear, warm communicator with fluent, professional English who represents the brand well
• Set up to work reliably from home through load-shedding - backup power and backup internet sorted, so your queue never goes dark

Nice to Have

• Experience with e-commerce, and Shopify experience especially, is a big bonus
• Comfort with analytics concepts - LTV, CAC, profit, marketing attribution, cohort reporting - and/or hands-on Shopify experience
• Familiarity with Shopify apps, themes, or merchant tooling
• A track record of generating reviews, testimonials, or referrals
• Experience turning around unhappy customers or recovering negative reviews

Location & Pay

South Africa-based, giving you strong overlap with both our APAC and European merchants. Competitive pay.

Sound Like You?

Tell us about a time you turned a frustrated customer into a happy one - and, even better, a time you got a customer so happy they left you a public review or testimonial. We want to hear how you think on your feet, take ownership of a problem until it's solved, and turn great moments into five-star proof.