Head Of Customer Experience
Eat Club
Customer Service
Sydney, NSW, Australia
Posted on Jan 18, 2026
EatClub is a fast-growing marketplace operating in a space people genuinely love, dining out. Our win-win model between customers and restaurants creates a fundamentally different dynamic to traditional support environments.
Customers are engaged, invested, and often enthusiastic about the product, which makes Customer Happiness a real opportunity to build relationships, not just resolve issues.
We’re hiring a Head of Customer Experience internally titled Head of Customer Happiness, to lead our global Customer Happiness function as we enter the next phase of scale.
Why this role is special
EatClub operates in a category people care about. Our model aligns customer and restaurant incentives, which means support interactions are more collaborative and relationship-focused than typical telco or utility-style support. When done well, Customer Happiness can become one of the strongest parts of the brand, and a true competitive advantage.
This role gives you the chance to build that from the ground up, with real ownership, modern tooling, and direct influence on how the product and partnerships evolve.
The opportunity
What We’re Looking For
Customers are engaged, invested, and often enthusiastic about the product, which makes Customer Happiness a real opportunity to build relationships, not just resolve issues.
We’re hiring a Head of Customer Experience internally titled Head of Customer Happiness, to lead our global Customer Happiness function as we enter the next phase of scale.
Why this role is special
EatClub operates in a category people care about. Our model aligns customer and restaurant incentives, which means support interactions are more collaborative and relationship-focused than typical telco or utility-style support. When done well, Customer Happiness can become one of the strongest parts of the brand, and a true competitive advantage.
This role gives you the chance to build that from the ground up, with real ownership, modern tooling, and direct influence on how the product and partnerships evolve.
The opportunity
- Lead and scale a 20+ person, multi-region Customer Happiness team, including offshore teams in the Philippines and Nigeria.
- Own the global Customer Happiness strategy, operating model, tooling, and performance.
- Build AI-enabled support systems that improve quality, speed, cost to serve, and customer retention.
- Design support capabilities that power white-labelled, partner-branded initiatives, including high-profile partnerships launching in 2026.
- Act as the voice of the customer and venue internally, turning insights into product, policy, and operational improvements.
What We’re Looking For
- Senior experience leading Customer Experience, Support, or Service Operations in a scaling, tech-enabled business.
- Proven ability to build and lead distributed teams through growth and change.
- Strong operational and systems thinking.
- Experience implementing AI, automation, and modern CX tooling.
- Comfortable influencing senior stakeholders and shaping how a business evolves.