OneVentures Portfolio Company Jobs

Join the Food Tech Revolution at EatClub!

About Us

EatClub is one of Australia’s fastest growing tech companies backed by iconic chef Marco Pierre White and trusted by thousands of restaurants across Australia and the UK.

Our Mission Is Simple

Help restaurants fill empty tables. Help diners discover last-minute dining deals. Help the hospitality industry thrive.

With more than 2 million diners on the app and rapid global expansion, we are building a global platform and are looking for top performers who are driven by performance, growth, and winning.

The Opportunity

This role exists to bring clear ownership and follow-through to how issues move through the business. As our systems and teams scale, issues increasingly span multiple functions and can stall without a single accountable owner. This role sits at the intersection of Customer Experience and technical resolution tracking issues end-to-end, coordinating across teams, surfacing root causes, and ensuring nothing falls through the cracks.

By providing visibility, structure, and momentum, this role helps teams resolve issues faster, learn from recurring problems, and continuously improve the reliability of our systems and internal processes.

What You’ll Do

• Own customer and staff-reported issues end-to-end, from first report through to resolution, communication, and follow-up.
• Act as the single point of accountability for ensuring issues are resolved, regardless of which team ultimately does the work.
• Proactively drive resolution by coordinating across Product, Engineering, Operations, and external partners as needed.
• Investigate issues hands-on, using data, logs, dashboards, and monitoring tools to identify root causes and inform resolution.
• Champion the experience of both customers and staff, ensuring issues are handled with urgency, clarity, and empathy.
• Identify recurring problems and push for permanent fixes, focusing on root causes rather than short-term workarounds.
• Establish clear expectations around responsiveness, ownership, and quality of support across the business.
• Improve visibility and trust through clear communication, status updates, and closure of issues.
• Use data and feedback to continuously improve how issues are reported, triaged, and resolved.
  
  

What We Are Looking For

• Strong ownership mindset: Takes accountability for issues end-to-end and drives them to resolution.
• Hands-on technical problem-solving ability: Comfortable investigating issues using data, logs, dashboards, and monitoring tools to identify root cause.
• Resilience and persistence: Able to stay focused under pressure, push through ambiguity, and see complex issues through to a clear outcome.
• Outcome-focused negotiation: Skilled at balancing excellent customer outcomes with business, technical, and operational constraints.
• Cross-functional leadership: Able to coordinate and influence Customer Support, Account Management, Engineering, Product, Operations, and external partners to get results.
• Excellent communication: Clear, calm, and structured communication with both customers and internal teams during incidents.
• Customer-first thinking: Balances empathy with urgency when handling customer and staff-reported issues.
• Systems thinking: Spots patterns, connects signals, and pushes for permanent fixes rather than repeated workarounds.
  
  

This Role May Be a Strong Fit If You

• Have previous experience in CS, but you are very technical and know how to resolve many issues by yourself.
• Naturally take ownership of problems and don’t wait for perfect clarity before acting.
• Are comfortable working across technical and non-technical teams and know how to keep things moving.
• Enjoy digging into issues using data, logs, dashboards, and system signals to understand what’s really going on.
• Care deeply about delivering good outcomes for customers and staff, even when you’re working behind the scenes.
• Stay calm and persistent when things get messy, ambiguous, or high-pressure.
• Like bringing structure, visibility, and follow-through to processes that are still evolving.
• Get satisfaction from fixing root causes and preventing issues from happening again, not just closing tickets.
  
  

Maybe This Role Is Not For You If

• You prefer narrowly defined responsibilities and clear hand-offs rather than owning issues end-to-end.
• You’re looking for a purely customer-facing or purely engineering role.
• You’re uncomfortable pushing for action, following up, or holding teams accountable in a constructive way.
• Ambiguity, changing priorities, or incomplete processes are frustrating rather than motivating.
• You prefer working on well-established systems with minimal firefighting or cross-team coordination.
• You’re not interested in investigating technical issues or engaging with data and system behaviour.
  
  

Why You Will Love EatClub

• Join a fast-growing Australian start up expanding across the UK and AU
• Real career progression and growth opportunities
• Work with a supportive, collaborative leadership team
• Your work has immediate impact in a fun, energetic environment
• Staff discounts and dining vouchers to enjoy through EatClub
  
  

If this sounds like you, apply and tell us your story!

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