Operations Associate

Zoomo

Zoomo

Operations
Madrid, Spain
Posted on Thursday, June 20, 2024

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE

The Fleet Operation Associate will be responsible for proper care and function of all bikes in our Spanish markets. This requires:

People Management

  • Warehouse team (mechanics, site managers, field technicians, etc) will report to you.
  • Sustainably maximize workshop productivity.
  • Make Zoomo the best place to work and execute a mechanic hiring, training and retention program which can keep up with our rapid growth.

Process Design

  • Regular and timely reviews of the fleet maintenance requirements
  • Reacting quickly to critical repair situations as they arise and coordinating an appropriate response.
  • Analysis of business inefficiencies and propose solutions to our leadership team.
  • Working cross-functionally to analyze data and drive ad hoc initiatives to completion including working closely with Warehouse Managers to set and uphold quality standards across the business, using data to manage and optimize.
  • Work with the Area Manager and Global Fleet team to develop and implement health,safety, security, and environmental strategy.

Logistics

  • Coordinating between field and warehouse operations to ensure bikes are moved and repaired in a synchronized manner.
  • Timely and clear communication to customers, account managers, store supervisors and clients, around bike delivery.
  • Coordinating inter-market logistics.
  • Tracking and ordering of spare parts & equipment.