Lead Bicycle Mechanic
Zoomo
ABOUT ZOOMO
At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.
Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more. Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.
THE ROLE
As our Lead Mechanic, you will play a pivotal role in the success of our retail store. You will oversee all aspects of our workshop operations, including managing a team of skilled mechanics, ensuring efficient repairs and maintenance of e-bikes, e-mopeds, and cargo bikes, and delivering exceptional customer service. This is a hands-on position that requires strong technical expertise, leadership skills, and a passion for electric vehicles.
Key Responsibilities:
- Team Leadership: Lead, mentor, and motivate a team of mechanics to achieve performance goals and deliver exceptional customer service.
- Workshop Operations: Oversee all repair and maintenance operations, including diagnosing, repairing, and servicing a wide range of electric vehicles (e-bikes, e-mopeds, and cargo bikes).
- Customer Service: Interact directly with customers, providing clear and concise information about repair status, costs, and timelines.
- Process Improvement: Implement and maintain efficient workshop processes and procedures to optimise productivity and quality.
- Inventory Management: Manage workshop inventory, ensuring optimal stock levels and cost-effective operations.
- Health and Safety: Ensure adherence to all health and safety regulations within the workshop environment.
- Reporting and Analysis: Utilise advanced office and fleet management systems to generate accurate reports and analyse workshop performance.